Returns & Exchanges

At RotopaX, we stand behind the quality of our products and offer a 30-day return policy for items in new, unused condition with original packaging. If you are not completely satisfied with your purchase, we are here to help you facilitate a quick and easy return or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all mounting hardware and components are included to avoid restocking fees.

3

Ship the Item

Affix the provided return label or ship the package via a trackable carrier to our warehouse facility, clearly marking the RMA number on the outside of the box.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing